Release of Information Navigator - Health Info Mgmt
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- 48853 Requisition #
Main Line Health, with over 11,000 employees and 2000 physician practices, is suburban Philadelphia's most comprehensive health care resource, offering a full range of medical, surgical, obstetric, pediatric, psychiatric and emergency services. We are composed of five hospitals, a medical research institute, physician practices and other specialized facilities and services. Main Line Health is committed to the highest standards of patient care, education and research. Main Line Health has achieved numerous honors and awards and has been nationally recognized by Press Ganey, Truven Analytics, The Joint Commission and other health care ratings organizations for its high quality patient care. We have received Magnet® designation by the American Nurses Credentialing Center (ANCC), the nation’s highest award for recognizing excellence in nursing care. At Main Line Health, we have made it our mission to provide patients with a superior patient experience. This translates to the consistent delivery of safe, high quality clinical care in the absence of preventable harm
Why Work for Main Line Health?
We are committed to providing exceptional care with empathy and compassion for people at all stages in life. Our Diversity, Respect and Inclusion Initiative celebrates our differences and our similarities. Ultimately, we want everyone to feel respected for who they are.
Main Line Health has consistently been ranked among the best places to work by Best Places to Work in PA and the Philadelphia Business Journal. We also rank among Modern Healthcare's top 100 places in the nation to work in health care. Our physicians and employees speak highly of the work environment at Main Line Health
JOB TITLE: Patient Information Navigator
The role of the Release of Information (ROI) Patient Information Navigator is to provide technical coordination and support for patient (or their authorized representative), internal and external providers and health care entities and/or payers requiring access to protected health information. This employee will assist with the education and use of the Main Line Health System Patient Website and Portal. The Patient Information Navigator must demonstrate knowledge of all state and federal laws as well as applicable regulatory guidelines for ROI. The Patient Information Navigator provides respectful and considerate care, focused on the patient’s individual health information needs. This position engages in direct customer service and must perform duties and interpersonal relationships in a manner consistent with a positive image of the Health Information Management Department and Main Line Health System.
ESSENTIAL ACCOUNTABILITIES:
- Using electronic tools and historic microfilm and/or paper records, releases information consistent with all state and federal laws, HIPAA mandates and Main Line Health System policies by evaluating requests for health information from patients and third parties.
- Handles all requests and inquiries for patient health information whether received via mail, fax, phone, MyChart, EpicCareLink, or any other electronic means.
- Prioritizes release of information requests, retrieves medical records from active and inactive and interdepartmental locations, electronically tracks and delivers records in accordance with established procedures.
- Contributes to the overall success of Main Line Health System by performing all other duties as assigned.
QUALIFICATIONS:
Education:
- Ability to read, write, speak, understand and communicate sufficiently to perform job duties required. Approved Medical Terminology is required.
- Associate’s Degree in HIM or Health Information Technology and/or Analytics or its equivalent progress toward a baccalaureate degree is required.
Licensures & Certifications:
- Certification from the American Health Information Management Association (AHIMA) as a Registered Health Information Technician (RHIT) or Registered Health Information is preferred.
- Other credentials pertinent to Privacy, Security, and Release of Information from AHIMA strongly preferred.
Experience and Critical Skills:
- Two years work experience in HIM is required. ROI experience is strongly preferred.
- Experience working in EPIC or other electronic health record management software is preferred.
AREA SPECIFIC WORK RULES:
- Passing score of 73% or greater on MLHS administered competency assessment(s).
- Demonstrate knowledge of all state and federal laws which apply to patient records by specific age group and patient conditions.
We offer competitive compensation and outstanding comprehensive benefits including tuition reimbursement, 403B matching savings plan, a pension plan, and a generous paid time off program. To be considered, please apply online with your resume at https://www.mainlinehealth.org/careers Enter Job ID 48853 in Keyword search box.
Applicants must certify that they have not used tobacco products or nicotine in any form in the 90-days prior to submitting an application to Main Line Health. This will be verified during pre-employment testing. We are an Equal Opportunity Employer. Please, no agency calls.
If this position offers an Employee Referral Bonus (listed below), please note that all Referral Bonus dollars are pro-rated for positions hired less than 80 hours per pay period. For further details, visit the Employee Referral Program located on Wellspring.
Main Line Health (MLH) with over 10,000 employees, is suburban Philadelphia's most comprehensive health care resource, offering a full range of healthcare services. Learn more about us.
Main Line Health is committed to the health and wellness of our employees. We offer competitive salaries, comprehensive benefits, generous paid time off, 403b savings plan, lucrative pension plan, tuition reimbursement, and more! Learn more about our benefits.
We are an EOE/Veterans/Disabled/LGBTQ employer. Main Line Health celebrates our differences and our similarities. Learn more about our Diversity and Inclusion culture.