Telecommunications Operator

Could you be our next Telecommunications Specialist at Lankenau Medical Center?

Why work as a Telecommunications Specialist with Main Line Health?

Make an Impact! The Telecommunication department supports the routine and emergency activities for the health system’s four acute care hospitals and acts as a support to the rehabilitation hospital during its off hours.  The department operates on a 24-hour, 7 day a week schedule and is the first point of contact for external and internal inbound callers.  The team works in a fast paced, multi-line environment encountering situations ranging from simple to complex and must be able to make immediate, independent decisions and take decisive action to preserve life and property. 

• Develop and Grow your Career! At MLH, you are encouraged to attend MLH Education & Development Classes that offer a variety of relevant courses, tools, and resources to help achieve your personal and professional goals. On-going feedback and career development are provided by your Manager through the use of performance appraisals and 1:1 communication to further develop yourself professionally.

• Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.

• Position-Specific Benefits include: All MLH employees are eligible to participate in our 403B savings plan as well as our Pension plan based upon meeting the hours worked requirement. We also offer a number of employee discounts to various activities, services and vendors. Parking is always free!

Position: Telecommunications Specialist

Shift: As Needed/Varied Shift

Experience: Minimum of two years recent experience in a fast-paced multi-line customer service, call center or telecommunication environment.  Minimum of one-year recent customer service experience. Knowledge of hospital operations, emergency management and/or scheduling preferred.  Medical terminology required.  Proven ability to prioritize while working under pressure with a focus on professionalism and confidentiality.  Proficient organizational and communication skills (written and verbal) to sufficiently interact with internal and external customers.  Must exhibit strong analytical and problem-solving abilities.  Must contribute to and support a team model based on collaboration and respect.  Familiarity with telecommunication technology and proficient with Microsoft Office required.  Ability to type 40 words a minute preferred.

Education: H.S Diploma required.