Process Improvement Specialist

We are committed to providing exceptional care with empathy and compassion for people at all stages in life. Our Diversity, Respect and Inclusion Initiative celebrates our differences and our similarities. Ultimately, we want everyone to feel respected for who they are.

Main Line Health has consistently been ranked among the best places to work by Best Places to Work in PA and the Philadelphia Business Journal. We also rank among Modern Healthcare's top 100 places in the nation to work in health care. Our physicians and employees speak highly of the work environment at Main Line Health

Lead or co-leads project teams in conducting performance improvement and process redesign projects using appropriate analytic and facilitation techniques as the situation requires:

• Assists in development of implementation strategies to maximize impact of improvement given current organizational circumstances and priorities
• Assists in conducting best practice research, process analyses, bench marking and performance baseline measurement activities.
• Improves processes using performance improvement methods such as Lean, DMAIC, FMEA, and re-engineering techniques.
• Develops analytic methodologies and collects and presents data analysis results in a concise and easy to understand manner.
• Measures current organizational and process performance using a variety of qualitative and quantitative techniques including: one-on-one user interviews, user workshops, surveys, observational studies, and statistical analysis.
• Develops process maps of existing and future state processes using appropriate techniques and software.

Utilizes key business skills to organize and manage large complex, multi-hospital projects as well as hospital-wide and departmental projects.  Facilitates projects and assists team leaders and members in achieving the stated business objectives:

• Ability to apply performance improvement models and methodologies to complex organization problems
• Apply project management theory and tools to organize, coordinate and implement project goals, timelines and deliverables
• Uses strong oral and written communications skills to effectively convey project progress and results
• Applies group and process facilitation skills in leading groups and individuals
• Brings a strong understanding of the fundamental drivers of a hospital's business performance to the table during project planning and execution.
• Possesses a strong understanding of the change management issues and systemic changes (e.g. organization structure, performance metrics, information systems, role changes) associated with large scale change.
• Perform additional duties as assigned.

Bachelors Degree required (Healthcare or Engineering discipline)

Master Degree in related field desired

Certified Lean Six Sigma Green Belt (CLSSGB)

Project management training and/or certification preferred

• At least 2 years in process improvement and project management or equivalent experience (healthcare preferred)
• Recent process improvement & project management experience with demonstrated results.
• Excellent organizational, oral and written communication skills.
• Knowledge of concepts, techniques, and methodologies of implementing and coordinating process improvements in a variety of healthcare settings.
• Demonstrated ability to work with interdisciplinary teams.  Ability to lead, direct, and instruct teams, utilizing tools to address opportunities for improvement
• Experience in providing reports and data analysis to a variety of audiences.

• Demonstrated qualities of leadership, initiative, and resourcefulness.
• Demonstrates sound judgment is setting priorities and decision-making skills.
• Demonstrated improvement results in multi-disciplinary performance improvement projects.
• Outstanding written and verbal communication skills.  Articulate and able to express self clearly and concisely.
• High level of energy, creativity and enthusiasm.
• Pursues educational opportunities that ensure professional and program growth.
• Aligns own work with organizational goals and ethical standards.
• Demonstrates an interest, enthusiasm and positive attitude toward job and others. 

We offer competitive compensation and outstanding comprehensive benefits including tuition reimbursement, 403B matching savings plan, a pension plan, and a generous paid time off program. To be considered, please apply online with your resume at  https://www.mainlinehealth.org/careers   Enter Job ID 50003 in Keyword search box.

Applicants must certify that they have not used tobacco products or nicotine in any form in the 90-days prior to submitting an application to Main Line Health. This will be verified during pre-employment testing. We are an Equal Opportunity Employer. Please, no agency calls.