IT Field Svcs Engineer

Main Line Health, with over 11,000 employees and 2000 physician practices, is suburban Philadelphia's most comprehensive health care resource, offering a full range of medical, surgical, obstetric, pediatric, psychiatric and emergency services. We are composed of five hospitals, a medical research institute, physician practices and other specialized facilities and services. Main Line Health is committed to the highest standards of patient care, education and research.

Main Line Health has achieved numerous honors and awards and has been nationally recognized by Press Ganey, Truven Analytics, The Joint Commission and other health care ratings organizations for its high quality patient care. We have received Magnet® designation by the American Nurses Credentialing Center (ANCC), the nation’s highest award for recognizing excellence in nursing care. At Main Line Health, we have made it our mission to provide patients with a superior patient experience. This translates to the consistent delivery of safe, high quality clinical care in the absence of preventable harm

Why Work for Main Line Health?

We are committed to providing exceptional care with empathy and compassion for people at all stages in life. Our Diversity, Respect and Inclusion Initiative celebrates our differences and our similarities. Ultimately, we want everyone to feel respected for who they are.  Main Line Health has consistently been ranked among the best places to work by Best Places to Work in PA and the Philadelphia Business Journal. We also rank among Modern Healthcare's top 100 places in the nation to work in health care. Our physicians and employees speak highly of the work environment at Main Line Health

We have a newly created position for a motivated Field Services Engineer to join our fast paced corporate IT department located in Berwyn, PA.

The IT Field Services Engineer provides primary field level support and maintenance to end users at assigned locations with Main Line Health.

Responsibilities to include:

installing, diagnosing, repairing, maintaining, and upgrading hardware including but not limited to PC, printers, mobile devices, scanners, telecommunications equipment, and all other approved end point devices to ensure optimal performance.

troubleshoot problem areas, in person, by telephone, or via remote access, in a timely and accurate fashion, while minimizing disruption to clients.  

Education:

• Bachelor's degree in technology or advanced technical certifications preferred.

Licensures & Certifications:

• A+, Network+, Microsoft Certification are preferred.

Experience:

• Three (3) to Five (5) years experience in desktop support including imaging, troubleshooting, hardware support, remote user support.
• Strong interpersonal communication and customer skills and good writing and organizational skills are required.
• Experience with enterprise device management tools.
• Ability to work in a team environment.
• Strong working knowledge of the installation and support of each of the following preferred: Windows OS, Active Directory, Networking (including IP addressing, VLANs, subnets, connectivity troubleshooting) ,Wi-fi , Remote access, Microsoft Office including Outlook, Mobile devices

We offer competitive compensation and outstanding comprehensive benefits including tuition reimbursement, 403B matching savings plan, a pension plan, and a generous paid time off program. To be considered, please apply online with your resume at  https://www.mainlinehealth.org/careers   Enter Job ID 49989 in Keyword search box.

Applicants must certify that they have not used tobacco products or nicotine in any form in the 90-days prior to submitting an application to Main Line Health. This will be verified during pre-employment testing. We are an Equal Opportunity Employer. Please, no agency calls.